Customer Service Representative (BPO Voice / Non-Voice Process)

Job Title: Customer Service Representative (BPO Voice / Non-Voice Process) Company Overview: The Elite Job is a leading player in the Business Process Outsourcing (BPO) industry, dedicated to delivering top-notch services in both voice and non-voice processes. With a commitment to excellence and a focus on customer satisfaction, The Elite Job has established itself as a trusted partner for businesses across various sectors. Job Description: Are you a dynamic individual with excellent communication skills and a passion for providing exceptional customer service? The Elite Job invites you to join our team as a Customer Service Representative in our BPO Voice / Non-Voice Process division. Key Responsibilities: • Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and efficient manner. • * Provide accurate information about products, services, and company policies to customers. • * Resolve customer issues and complaints promptly to ensure... customer satisfaction. • * Document and maintain detailed records of customer interactions and transactions. • * Collaborate with team members to achieve individual and team targets. • Required Skills: • Excellent verbal and written communication skills in English. • * Proven customer service experience in a BPO setting. • * Ability to handle customer inquiries with empathy and professionalism. • * Strong problem-solving skills and attention to detail. • * Familiarity with CRM software and other customer service tools. • * Flexibility to work in rotational shifts. • Why Join The Elite Job? • * Competitive salary and performance-based incentives. • * Opportunities for career growth and advancement. • * Positive and inclusive work environment. • * Comprehensive training programs to enhance your skills. • * Employee benefits, including health insurance and retirement plans. • If you are ready to embark on a rewarding career with a leading BPO company, apply now and become a valuable part of The Elite Job family. Your dedication and talent will contribute to our continued success in delivering unparalleled customer service Apply Job!