Part-time Junior Specialist - Customer Care (Remote)

• * Part-time Junior Specialist - Customer Care (Remote)** • * Graham ... Lidl US is seeking a Part-time Junior Specialist to support the Customer Care Department. This person will be responsible for resolving and documenting customer issues in a timely and accurate manner while maintaining high customer satisfaction. • REMOTE POSITION* • Resolve Lidl US customer issues regarding products or in store experience • Open, monitor, and close customer service cases in electronic CRM system • Greet customers warmly and determine problems or reasons for calling • Assist with customer refunds and reimbursements • Answer questions about warranties, product availability, and terms of sale • Escalate cases to second level customer care when appropriate • Provide feedback to Customer Service Management regarding departmental and company processes and procedures to ensure a positive customer experience • Use and modify scripted responses to guide interactions with customers • High School Diploma or GED equivalent • 1+ years related experience working in customer service call center environment • Previous experience resolving customer complaints • Experience in retail/grocery industry preferred • Ability to work evenings and weekends • Ability to maintain a professional and calm demeanor in handling complex and demanding scenarios • Ability to manage multiple tasks concurrently while maintaining attention to detail and commitment to deadlines • Excellent interpersonal skills with a focus on rapport building, listening, and asking questions • Excellent written and spoken communication skills • Strong problem-solving skills • Ability to be flexible and quickly adapt in a fast-paced environment • Ability to work well in a close knit, collaborative environment • Strong customer service experience, especially in assisting customers with resolving questions and potential issues • Experience working with CRM systems; Salesforce experience preferred At Lidl, we know that in order for our people to do their best, they must be at their best. Thats why as a company, we offer one of the most generous benefits packages in the industry. All our Lidl employees are eligible to receive the following benefits: • Medical | Dental | Vision coverage • Paid Holiday & Paid Time Off (PTO) • 401k Plan (+ 5% company match and no vesting schedule) • And so much more, visit our benefits page for more details and the latest updates In addition to the great benefits above, our Full-Time employees receive these additional benefits: Group Term Life & AD&D Insurance, Short & Long-Term Disability Insurance, Voluntary Critical Illness and/or Accident Insurance, Parental Leave 100% pay for birth mothers and non-birth parents, Additional Paid Time-Off & Sick Time. • * Location** RDC {amount} miles 3815 Senator Ralph Scott Pkwy Graham, 27302 ** Experience Level** Graduates ** Industry Leading Benefits** Additional Benefits In addition to the great benefits offered to ALL employees, our Full-Time employees receive additional benefits. Benefits for ALL Employees All our Lidl employees, regardless of full-time or part-time status, receive the following benefits Covid-19 Benefits Available to all Lidl US employees **RDC** Location 3815 Senator Ralph Scott Pkwy Graham, 27302 Apply Job! For more such jobs please click here!