Remote Teleperformance Job Customer Service Representative - Apply Now
Qualifications
We're looking for fearless people - people who are inspired to deliver only the best in all that we do
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills
Minimum subscribed download rate equal or exceeds 12.0 Mbps
Minimum subscribed upload rate equal or exceeds 3.0 Mbps
ISP must have no packet loss and ping under 50ms
Proof of internet speed required
Benefits
Teleperformance offers a 5-day paid training to help you prepare for the State Insurance Exam
You read that correctly, you'll get PAID TO STUDY!
Teleperformance will provide a Trainer, study materials, cover the cost and schedule your state exam!
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k... and more)
Paid Time Off
Employee wellness and engagement programs
Responsibilities
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment
You will have the chance to interact with people from all walks of life, and no two days will be the same
As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines
The position is responsible for resolving high level consumers issues in a fast-paced environment
Resolve complex consumer issues and advise first level representatives on high level issues
Assist policy holders with billing questions and concerns
Provide support to policy holders with any policy changes requested
Support policy holders needs by providing recommendations and adjusting as necessary
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