Customer Service Representative - Call Center (remote) - KANSAS...
We offer competitive pay and benefits package for this position. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now!
Responsibilities...
- Provide exceptional customer service to clients via phone (inbound and outbound), email, and chat
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Maintain accurate and detailed customer records through data entry
- Collaborate with other team members to ensure customer satisfaction
- Handle customer complaints and provide appropriate solutions or escalate to the appropriate department
-All other duties as assigned
-First week of position is IN OFFICE, the remainder of the assignment is remote.
Experience:
- Previous experience in a customer service role is preferred - Call center experience is helpful
- Excellent phone etiquette and communication skills
- Strong problem-solving abilities and ability to analyze customer needs
- Ability to handle high call volumes and work in a fast-paced environment
- Bilingual in Spanish and English is a plus
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
On-the-job training
Vision insurance
Experience level:
1 year
Shift:
8 hour shift
Day shift
Weekly day range:
Monday to Friday
Work setting:
Call center
Office
Application Question(s):
You must be a resident of Kansas for this position. Do you live in the state of Kansas?
Education:
High school or equivalent (Required)
Experience:
customer service: 1 year (Preferred)
Language:
English and Spanish (Preferred)
Ability to Commute:
Topeka, KS (Required)
Work Location: In person
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