Remote Customer Support Representative at Hulu
- Hulu is seeking a motivated and customer-centric individual to join our remote customer support team. As a Customer Support Representative, you will play a crucial role in ensuring our subscribers receive the best possible assistance, creating positive interactions and resolving inquiries with efficiency and empathy.Key Responsibilities:
- * Provide exceptional customer support through various... channels, including email, chat, and phone.
- * Troubleshoot and resolve subscriber issues related to account management, billing, streaming, and more.
- * Collaborate with cross-functional teams to address and escalate complex customer concerns.
- * Stay up-to-date with Hulu content offerings and technical updates to provide accurate information to subscribers.
- * Document and track customer interactions in the system to improve service quality.
- Required Skills:
- * Excellent communication skills, both written and verbal.
- * Strong problem-solving abilities with a customer-centric approach.
- * Comfortable working independently in a remote setting.
- * Tech-savvy with the ability to navigate and troubleshoot streaming platforms.
- * Previous experience in customer support or a related field is a plus.
- How to Apply: If you are passionate about delivering outstanding customer support and want to be part of a cutting-edge entertainment company, we encourage you to apply. Visit our careers page.Benefits:
- * Competitive salary
- * Comprehensive health and wellness benefits
- * Generous paid time off
- * Employee discounts on Hulu subscriptions
- * Opportunities for career growth and development
- Embark on an exciting journey with Hulu and be part of a team that values innovation, diversity, and exceptional customer service. Apply today and help shape the future of entertainment
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