Remote Customer Support Representative at Hulu

As a Remote Customer Support Representative at Hulu, you will play a pivotal role in ensuring our customers receive outstanding service and support. You will be the first point of contact for addressing customer inquiries and issues, delivering solutions promptly while maintaining a professional and empathetic demeanor.
Key Responsibilities
• * Respond promptly to customer inquiries via various... channels including phone, email, and chat.
• * Resolve customer issues effectively, escalating to higher levels of support when necessary.
• * Educate customers on Hulu products, services, and features.
• * Document all customer interactions and transactions accurately.
• Required Skills and Qualifications
• * Excellent verbal and written communication skills in English.
• * Proven customer support experience or experience in a similar role.
• * Strong problem-solving abilities and attention to detail.
• * Ability to work remotely and manage time effectively.
• Experience
• * Previous experience in customer service or a related field preferred.
• Working Hours
• * Flexible working hours based on a rotating schedule, including weekends and holidays.
• Knowledge, Skills, and Abilities
• * Proficiency in using CRM software and other customer support tools.
• * Understanding of streaming services and digital entertainment platforms is a plus.
• Benefits
• * Competitive compensation package.
• * Comprehensive healthcare coverage.
• * Employee discounts on Hulu subscriptions and merchandise.
• * Remote work opportunity with a supportive team environment.
• Why Join Hulu?
Join Hulu and be part of a dynamic team that values creativity, innovation, and customer satisfaction. You will have the opportunity to grow professionally in a fast-paced industry while contributing to delivering quality entertainment to millions of viewers worldwide.
How to Apply
Interested candidates are invited to apply through our Hulu Careers Page

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