Utility Auditor

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments... insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.

As a Utility Auditor, you will provide utility and invoice management services to a portfolio of clients. Clients choose Entrata to manage their community utility bills and generate individual resident invoices in a timely and accurate manner. You will be responsible to work with our data entry team, as well as our client’s utility providers, to resolve escalated invoices that are unable to be processed and complete system-generated audits to ensure accurate billing for our clients. A successful Utility Auditor will maintain our high standards for timeliness and accuracy while managing utilities on behalf of our clients.
• We are currently hiring in the following states for this position: Utah, Idaho, Wyoming, and Texas.*

Responsibilities

Accountable for accurate and timely processing of data from client invoices
Resolve all daily invoice exceptions to ensure invoices are associated and processed correctly
Coordinate with utility providers and other vendors to resolve problems that prevent an invoice from being processed
Use problem-solving skills to research discrepancies between account balances and payments made
Coordinate with clients and utility providers to resolve system-generated audits on utility invoices
Ensure proper procedures and follow-ups are executed, according to SOP’s
Assist team members, as needed, to fulfill their job duties
Partner with other departments when taking on new properties to ensure a smooth transition for the client
Collaborate with Utility Service Managers and other internal teams to ensure client needs are met
Accountable to meet department metrics and KPI’s

Minimum Qualifications

Excellent communication skills – both verbal and written
Proven ability to build strategic relationships with clients and team members
Basic computer skills with proficiency in the Google suite of products and Microsoft Office products
Ability to deliver quality results with strict deadlines
Excellent problem-solving skills and attention to detail
Self-motivated with or without supervision; a healthy desire to constantly succeed
Organizational skills needed to balance workload to achieve optimal results
Ability to work well with others in a team setting

Preferred Qualifications

Utility experience
Property management experience
Accounting experience specifically accounts payable

Benefits

Medical, Dental, and Vision Benefits
401K with Matching
Life Insurance
Flexible Spending Account
Short-term and Long-term Disability

#LI-Remote

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Teamwork and Collaboration.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us

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