Work from Home Customer Service Representative
About us
We are professional, agile and professional...
Our work environment includes:
Modern office setting
Food provided
Work-from-home days
Growth opportunities
Casual work attire
Relaxed atmosphere
On-the-job training
Flexible working hours
Safe work environment
Lively atmosphere
## Job Summary
We are seeking a work from home Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting additional products or services.
## Duties
- Answer incoming customer calls a professionally
- Assist customers with product information, pricing, and availability etc
- Upsell products or services to increase revenue if necessary
- Resolve customer complaints in a calm and professional manner
- Maintain customer records and update account information as needed
## Skills
- Proficient in data entry with attention to detail
- Excellent verbal and written communication skills in English; Bilingual proficiency is a plus
- Strong customer service orientation with the ability to handle various customer personalities
- Sales experience preferred for upselling opportunities ( not required)
- Ability to effectively communicate and demonstrate phone etiquette
Job Types: Full-time, Part-time, Contract
Pay: $12.00 - $21.00 per hour
Expected hours: No less than 15 per week
Benefits:
Flexible schedule
On-the-job training
Work from home
Shift:
10 hour shift
4 hour shift
8 hour shift
Day shift
Evening shift
Morning shift
Night shift
Work Location: Remote
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