Doordash virtual Customer Support Remote Jobs (Multiple Location)
DoorDash is a technology company that connects people with the best in their cities through door-to-door delivery. We empower local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a market leader in food delivery, we aim to expand our services and continue innovating to provide the best customer experience.
Job Title:Virtual Customer Support... Representative (Remote, Multiple Locations)
Job Summary:We are seeking dedicated and motivated Virtual Customer Support Representatives to join our remote team. As a customer support representative, you will be the first point of contact for our customers, helping to resolve issues, provide information, and ensure a seamless DoorDash experience.
Key Responsibilities: * Respond promptly to customer inquiries via phone, email, and chat * Provide accurate, valid, and complete information by using the right methods and tools * Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution * Keep records of customer interactions, process customer accounts, and file documents * Follow communication procedures, guidelines, and policies * Go the extra mile to engage customers and ensure their satisfaction * Collaborate with other team members to ensure a consistent and high-quality customer experience Required Skills and Qualifications: * Proven customer support experience or experience as a client service representative * Strong phone contact handling skills and active listening * Familiarity with CRM systems and practices * Customer orientation and ability to adapt/respond to different types of characters * Excellent communication and presentation skills * Ability to multitask, prioritize, and manage time effectively * High school diploma or equivalent; college degree preferred Experience: * Minimum 1-2 years of experience in a customer support role * Experience in a remote working environment is a plus Working Hours: * Full-time positions with flexible working hours * Availability to work in different shifts, including weekends and holidays, as needed Knowledge, Skills, and Abilities: * Strong problem-solving skills and the ability to think analytically * Ability to work independently and as part of a team * Proficiency in using computers and software applications * A positive attitude and a passion for providing excellent customer service Benefits: * Competitive salary and performance-based incentives * Health, dental, and vision insurance * Paid time off and holidays * Opportunities for career growth and development * Work-from-home flexibility * Employee discounts on DoorDash services Why Join DoorDash: * Be part of a dynamic and inclusive company that values innovation and creativity * Work in a supportive and collaborative environment * Contribute to a fast-growing company that is making a significant impact in the food delivery industry * Enjoy the flexibility and convenience of remote work How to Apply: Interested candidates are encouraged to apply by visiting our careers page at DoorDash Careers and submitting an online application. Please include your resume and a cover letter detailing your relevant experience and why you are a good fit for this role.
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