Customer Care Specialist II (Mobility Fleet Operations)

A great customer experience can turn a challenging situation into a positive one, especially when it comes to helping people get back on the road.

We’re hiring a Customer Care Specialist II to join our team at Cox Automotive’s Mobility Fleet Operations. In this role, you’ll be at the forefront of delivering top-tier service, helping us meet and exceed customer expectations every day...

Ready to drive positive change? Let’s talk!

What’s In It for You?

Here’s a sneak peek at the benefits you could experience as a Cox employee:
• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits .

What You’ll Do

You’ll be the voice that answers someone’s call for help from the road, among other responsibilities. Here’s what that’ll look like:
• Fielding a high volume of inbound calls.
• Providing excellent customer service for all inbound and outbound calls.
• Originating all new transactions (via inbound and outbound calls) regarding preventative maintenance, as well as immediate and scheduled service and repairs.
• Assigning service requests to the respective market for dispatching.
• Coordinating towing of customer units when necessary.
• Scheduling outside vendors when an emergency breakdown is called in.
• Continuously developing and improving company capabilities around dispatching.

Who You Are

You like helping people solve problems and making their day a little brighter. Here’s what else you bring to the table:
• High school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.
• An understanding of the Microsoft Office Suite.
• The ability to work independently and collaboratively within a team environment.
• The ability to multi-task and meet tight deadlines.
• Excellent problem-solving skills.
• A valid driver’s license.

Buckle up for a better future. Join Cox today

Apply Job!