Customer Service Representative
We offer:
Health, dental, vision, life insurance, STD/LTD, 401K with company matching...
Paid vacation
Uniforms
Pet service discounts and more!
Responsibilities:
Main lobby operations check-ins, check-outs, guest visits and tours, answering general
questions with a smile. CSR's provide a positive experience for our clients.
Answering and handling calls in a professional manner
Maintaining cleanliness
Follows specific instructions to provide 5-star service to our furry friends for feeding, care, well-being, comfort and overall happiness
Scheduling
File maintenance
Data entry
Work in both customer service and our animal care providing care for the guests
Availability to work evenings, weekends, and holidays
Answering and handling calls in a professional manner
Work in all elements - heat, cold, rain, etc.
Taking photos to share on our social media
Skills Required
Possess a love of animals
Displays a professional manner at all times
Ability to work evenings, weekends & holidays
Lift/carry 40 pounds or more
Able to stand/walk for eight hours a day
Able to work in a fast-paced environment
Ability to work with constructive criticism
Able to work on a computer system
Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Essential Job Functions
Welcomes both human and pet guests
Can correctly identify animal body language/behavior
Follows safe handling procedures
Checking in and out of pet guests while providing excellent customer service
Escorts pets to and from their rooms
Takes reservations over the phone
Can work both individually and as a team player while performing duties
Contributes in maintaining the cleanliness of the facility
Communication with management and other team members
Comfortable with dogs jumping on you
Throwing toys, showing interaction
Required Education
High School Graduate or Equivalent
At least 1 year of professional animal experience
Apply Job!