Online Chat Support Specialist.
We are seeking a proactive and Online chat support specialist. This role is integral in supporting our call center operations, ensuring that HR processes run smoothly, and contributing to a positive and productive work environment.
Responsibilities:
Customer Interaction: Engage with customers via live chat to address inquiries, provide information, and resolve issues in a timely and professional manner.
Issue Resolution: Troubleshoot and resolve customer problems, utilizing available resources and escalating complex issues to higher-level support if needed.
Documentation: Accurately document customer interactions, issues, and resolutions in the CRM system, ensuring thorough records.
Follow-Up: Conduct follow-ups as needed to ensure customer satisfaction and resolve any ongoing concerns.
Knowledge Maintenance: Stay informed about product updates, company policies, and industry trends to provide accurate and relevant information to customers.
Feedback Collection: Gather and... report customer feedback and recurring issues to help improve products and services.
Team Collaboration: Work closely with team members and other departments to resolve customer issues and enhance service quality.
Requirements:
Education: High school diploma or equivalent; associates or bachelors degree in a related field is a plus.
Experience: 1-2 years of experience in customer service, particularly in online chat support, is preferred.
Technical Skills: Proficiency with chat support software, CRM systems, and general computer applications.
Communication Skills: Excellent written communication skills with the ability to clearly and professionally convey information.
Problem-Solving Skills: Strong analytical and problem-solving abilities to handle and resolve customer issues effectively.
Attention to Detail: High level of attention to detail to manage multiple chat conversations and ensure accurate documentation.
Flexibility: Availability to work flexible hours, including evenings and weekends, if required.
Customer Focus: A customer-centric attitude with a passion for delivering outstanding service.
Benefits:
Competitive Salary: Attractive compensation package based on experience and qualifications.
Health and Wellness: Comprehensive health, dental, and vision insurance plans.
Retirement Plans: 401(k) plan with company match to support your financial future.
Paid Time Off: Generous vacation, sick leave, and personal days to maintain a healthy work-life balance.
Professional Development: Opportunities for training, certifications, and career growth within the company.
Flexible Work Options: Potential for remote work and flexible scheduling to fit your lifestyle.
Employee Discounts: Discounts on products and services offered by the company.
Wellness Programs: Access to wellness programs and resources to support your health and well-being.
Supportive Environment: A collaborative and inclusive work culture that values your contributions and fosters professional growth.
Interested candidates should submit a resume and cover letter detailing their qualifications and experience to ([email protected]). The Harlan company is an equal opportunity employer and encourages applications from individuals of all backgrounds
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