Remote Evening Customer Support Specialist at ImaginaryTech
Job Description
ImaginaryTech is seeking a dedicated and enthusiastic Remote Evening Customer Support Specialist to join our dynamic team. As a Customer Support Specialist, you will be the first point of contact for our clients, providing timely and effective solutions to their queries and issues. The ideal candidate will possess excellent communication skills, a strong understanding of customer... service protocols, and the ability to work efficiently in a remote environment. This role involves working evening hours to ensure customer satisfaction and support during non-standard business hours.
Job Type
Remote, Full-Time
Working Hours
Evening shifts: 4 PM 12 AM (Eastern Time Zone)
Responsibilities
Respond to customer inquiries via email, chat, and phone in a timely manner
Provide accurate information regarding products and services
Troubleshoot and resolve customer issues efficiently
Maintain a high level of customer satisfaction
Document customer interactions and solutions in the CRM system
Collaborate with other team members to resolve complex issues
Stay updated with product knowledge and company policies
Report recurring issues to management for further action
Benefits
Competitive hourly salary
Comprehensive health, dental, and vision insurance
Paid time off and holiday pay
401(k) plan with company match
Work-from-home flexibility
Professional development opportunities
Hourly Salary Range
$25 $45 per hour, depending on experience and performance
Job Requirements
Proven experience in customer support or related field
Excellent verbal and written communication skills
Strong problem-solving abilities
Ability to work independently in a remote environment
Familiarity with CRM systems and practices
High-speed internet connection and a quiet workspace
Location
United States, Remote Position
Basic Educational Requirements
High school diploma or equivalent
Additional certifications in customer service or related fields are a plus
Positive Work Environment
Supportive and inclusive company culture
Opportunities for growth and career advancement
Regular team-building activities and virtual events
Open-door policy for feedback and suggestions
Company Description
ImaginaryTech is a leading innovator in the technology sector, dedicated to delivering cutting-edge solutions to our customers. Our mission is to empower businesses and individuals through technology, providing exceptional products and services that drive success and growth. At ImaginaryTech, we value creativity, collaboration, and a customer-first approach in everything we do. As a remote-first company, we offer our employees the flexibility to work from anywhere, ensuring a healthy work-life balance. Join our team and be a part of a forward-thinking company that prioritizes innovation, customer satisfaction, and employee well-being
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