Customer service agent

Description Introduction CareCar is a non-emergency medical transportation company looking for a highly motivated Trip Assignment Specialist to work evening shifts Monday (night) - Friday (night) (11 : 30pm to 8am PT) remotely from home... Description The Trip Assignment Specialist is primarily responsible for assigning trips to dispatchers and Care Partners on a nightly basis. In addition, the Trip Assignment Specialist will occasionally answer calls and coordinate trips which come in during the evening hours. Responsibilities • Assign trips to dispatchers in the Health-E Rides system (approx 700-900 per night) • Build dispatchers daily schedules with breaks and lunches taken into consideration • Stack trips to contracted Care Partners • Answer inbound calls from members during evening hours • Coordinate evening trips as they come in • Assist with Care Partner related administrative tasks such as payment processing • Assist with Level 1 administrative tickets in Zendesk Requirements • Previous experience in dispatching and coordinating transportation • Healthcare experience preferred • Consistently reliable and able to work evening shifts Continue Reading Last updated : 2024-09-08 Apply Job!