Back to Jobs

Customer Service Representative (Work from Home) at Amazon

Remote, USA Full-time Posted 2025-05-22

Company Overview

Amazon is a global leader in e-commerce, cloud computing, and artificial intelligence. Known for its customer-centric approach, Amazon strives to be Earths most customer-centric company where customers can find and discover anything they might want to buy online. With a focus on innovation and excellence, Amazon offers a dynamic work environment with opportunities for growth... and... development.
Job Summary

Amazon is seeking dedicated and customer-focused individuals to join our Customer Service team. As a Customer Service Representative (Work from Home), you will be responsible for providing exceptional customer service to our valued customers. This role requires strong communication skills, a proactive approach to problem-solving, and the ability to work independently in a remote environment.
Key Responsibilities
? * Respond promptly and effectively to customer inquiries via phone, email, and chat.
? * Provide accurate, valid, and complete information by using the right tools and resources.
? * Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
? * Identify and assess customers needs to achieve satisfaction.
? * Build sustainable relationships and trust with customer accounts through open and interactive communication.
? * Meet personal/team qualitative and quantitative targets.
? * Keep records of customer interactions, process customer accounts, and file documents.
? * Follow communication procedures, guidelines, and policies.
? * Continuously strive to improve customer satisfaction and maintain high service standards.
? Required Skills and Qualifications
? * Excellent verbal and written communication skills.
? * Strong problem-solving skills and the ability to think analytically.
? * Proven customer support experience or experience as a client service representative.
? * Ability to multi-task, prioritize, and manage time effectively.
? * Familiarity with CRM systems and practices.
? * High school diploma or equivalent; college degree preferred.
? * Ability to work independently and manage personal workflow.
? * Comfortable with technology and quick to learn new tools.
? Experience
? * Previous experience in customer service or a related field is preferred.
? * Experience working in a remote or work-from-home environment is a plus.
? Working Hours
? * Flexible working hours, including weekends and holidays, to meet business needs.
? * Full-time and part-time positions available.
? Knowledge, Skills, and Abilities
? * Customer orientation and ability to adapt/respond to different types of characters.
? * Strong phone contact handling skills and active listening.
? * Ability to work in a fast-paced environment and handle high-volume inquiries.
? * Proficient in using computers and familiar with various software applications.
? Benefits
? * Competitive salary and benefits package.
? * Health, dental, and vision insurance.
? * Paid time off and holidays.
? * Opportunities for career advancement and professional growth.
? * Employee discounts on Amazon products.
? * Work from the comfort of your home with a flexible schedule.
? Why Join Amazon?

Joining Amazon means becoming part of a diverse and dynamic team that drives innovation and delivers exceptional customer experiences. We offer a supportive work environment where your contributions are valued, and your career aspirations are nurtured. With Amazon, you will have the opportunity to work with some of the brightest minds in the industry and make a meaningful impact.
How to Apply

Interested candidates are invited to apply online through the Amazon careers website. Please submit your resume and cover letter detailing your relevant experience and qualifications

Apply Job!

 

Similar Jobs

American Express Careers Remote Jobs $26/Hour – mysmartpros

Remote, USA Full-time

Delta Airlines Flight Attendant No Experience Required Full-Time

Remote, USA Full-time

Junior Google Cloud Platform Data Analyst - REMOTE

Remote, USA Full-time

AppleCare Product Eng. Project Manager, Service Systems Readiness

Remote, USA Full-time

Netflix Tagger Jobs Part Time Work From Home

Remote, USA Full-time

Marketing Intern 2025 Summer Internship - US Remote

Remote, USA Full-time

PT Remote 3rd Shift Client Solution Center Representative-28940

Remote, USA Full-time

Remote Entry Level Sales (Average $75K - $300K)

Remote, USA Full-time

Product Tester Needed at Amazon ? Remote Opportunity

Remote, USA Full-time

Advertiser Support Associate, CS Sponsored Ads, Advertising Support

Remote, USA Full-time

Maid / Cleaner / Housekeeping

Remote, USA Full-time

CASHIER (FULL TIME)

Remote, USA Full-time

Looking for English Teachers - Earn Money Online in Elko, NV

Remote, USA Full-time

Require Assistant/Associate/Full Professor, Educator, Dept of Engineering & Computing Education in Cincinnati, OH

Remote, USA Full-time

Swim Instructor - Part-time (10 to 15) hours per week - Denton Texas

Remote, USA Full-time

Future Opportunities- Customer Experience Concierge, Centurion Lounge - Philadelphia Airport

Remote, USA Full-time

Teller, Taskforce

Remote, USA Full-time

Contract Management Analyst

Remote, USA Full-time

Hobby Lobby Remote Jobs Entry Level Work From Home $30/Hour ?...

Remote, USA Full-time

Part Time - Customer Service Associate - Tool Rental - Flexible Saint Louis, MO (S St Louis) 2300

Remote, USA Full-time