Customer Service Representative (Remote)

Job Summary RecordQuest is seeking an intelligent, caring, hardworking, energetic person for our full-time Remote Customer Service Representative position. Excellent communication skills and multitasking are necessary for this growing Release of Information company... Responsibilities • Answer incoming phone calls and receive on-site visitors • Respond to phone calls and email inquiries regarding medical record requests for record status, concerns, issues, etc. • Research patient record information and medical records to resolve issues • Maintain quality and production standards as defined by client contract and/or management determination of the need • Manage time adequately to ensure proper turnaround for all tasks such as customer service requests, follow-up, and feedback • Work with teammates and managers to ensure the needs of the client are being met • Assist in the development of process improvement initiatives • Communicate with clients, internal staff, vendors, and RecordQuest through various communication channels such as phone, fax, physical mail, and email • Respond to client requests in a timely and professional manner • Organize and release records via email, physical mail, and fax Requirements • Successfully completes all training programs as required • Acts in accordance with all HIPAA Privacy and Security guidelines to ensure confidential handling of protected health information • Execute prompt analytical decision-making/research with specific attention to detail • Comply with State laws, policy, and company procedures • Utilize specified phone call production tracking and reporting procedures • Excellent communication and customer service skills to assist clients via phone and email • Excellent computer and keyboarding skills • Learn and use corporate proprietary software and/or 3rd party tools • Strong ability to multitask and demonstrate critical thinking skills • Experience working with Google Suite, Microsoft Word, and Excel • Experience with HIPAA, the Release of Information process, medical records, and/or physician practice operations is highly preferred Job Type: Full-time Pay: From $17.00 per hour Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance • Work from home Application Question(s): • Do you live near enough to Charleston, SC that traveling to our office location wouldn't be an issue? Education: • High school or equivalent (Required) Experience: • Customer Service: 1 year (Required) Location: • Charleston, SC (Required) Work Location: Remote Apply Job!