Customer Support Specialist - Live Chat & Email

Description We are currently seeking a motivated individual to join our team as a Live Chat and Email Associate. As a Live Chat and Email Associate with The Digital Headhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need... assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers. Compensation and Benefits • Competitive salary based on experience • Health, dental, and vision insurance • Retirement savings plan with company matching • Generous vacation and paid time off policy • Flexible working hours • Opportunities for professional development and training • Remote work options available Why you should apply for this position today Joining our team offers you the opportunity to make a direct impact on customer satisfaction while developing your skills in a supportive environment. You will work with a dedicated team that values innovation and collaboration, allowing you to grow both personally and professionally. Skills • Excellent written and verbal communication skills • Strong technical troubleshooting abilities • Ability to handle multiple chats and emails efficiently • Customer service orientation • Critical thinking and problem-solving skills • Familiarity with customer service software and tools Responsibilities • Respond to incoming chats and emails from customers seeking assistance • Troubleshoot and resolve customer issues effectively • Identify customer needs and provide appropriate solutions • Maintain detailed records of customer interactions • Collaborate with team members to improve service processes • Stay updated on product knowledge and service offerings Qualifications • Previous experience in customer service or technical support • Strong problem-solving skills • Ability to work independently and as part of a team • Excellent time management skills • High level of attention to detail Education Requirements • High school diploma or equivalent • Associate’s or bachelor’s degree preferred but not required Education Requirements Credential Category • High school diploma or equivalent Experience Requirements • At least 1-2 years of experience in a customer service role • Experience in technical support is a plus Why work in Creve Coeur, MO Creve Coeur, MO, is a vibrant community known for its welcoming atmosphere and strong sense of community. The area offers a mix of suburban charm and urban amenities, including parks, shopping, and dining options. With a strong local economy and numerous opportunities for professional growth, Creve Coeur provides an ideal environment for both personal and professional development Apply Job!