Live Chat Specialist - Work from home
*Job Title: Live Chat Specialist - Work from Home**
*Company: CBS**
*Location: Chicago, Illinois, US...
*Job Type: Part-Time**
*Seniority Level: Associate Level**
*Years of Experience: 3**
*Application Deadline:** 2024-10-26
- -- *Company Overview:**At CBS, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe that a diverse workforce is key to innovating and delivering the best solutions to our audience. Join us in shaping the future of entertainment and information. *Position Overview:**As a Live Chat Specialist at CBS, you will be the frontline support for our customers, providing timely and accurate responses through our live chat platform. You will be responsible for addressing a variety of inquiries, assisting users with troubleshooting, and ensuring a positive experience for all customers. This role requires a unique blend of customer service skills, technical knowledge, and adaptability to meet the dynamic needs of our audience. *Key Responsibilities:**
- Respond promptly and professionally to customer inquiries via live chat, ensuring an exceptional customer experience.
- Engage with customers to understand their needs and provide tailored solutions, demonstrating a high level of product knowledge and service expertise.
- Troubleshoot technical issues and guide customers through resolutions while maintaining a calm and supportive demeanor.
- Collect and document customer feedback, trends, and recurring issues to provide insights for product improvements and customer service enhancements.
- Manage multiple conversations simultaneously while maintaining a high standard of accuracy and attention to detail.
- Collaborate with cross-functional teams, including technical support, marketing, and product development, to resolve complex inquiries and improve service offerings.
- Adapt to evolving processes and technologies, remaining flexible and resilient in a fast-paced work environment.
- Maintain up-to-date knowledge of CBS products, services, and promotions to effectively inform and assist customers.
- Participate in ongoing training and development opportunities to enhance skills and service quality. *Qualifications:**
- Minimum of 3 years of experience in customer service, preferably in a live chat or online support role.
- Proven track record of excelling in a fast-paced environment while managing multiple customer interactions efficiently.
- Excellent written communication skills with a strong attention to detail, ensuring clarity and professionalism in all responses.
- Ability to empathize with customers, demonstrate resilience under pressure, and handle difficult situations effectively.
- Strong problem-solving skills with the ability to think critically and adapt to new challenges.
- Proficiency with live chat platforms and general IT support tools; familiarity with CRM systems is a plus.
- A hardworking attitude with a commitment to achieving high levels of customer satisfaction. *Personality Traits:**
- Hardworking: Demonstrate an unwavering commitment to performing at a high level, consistently going above and beyond to meet customer needs.
- Resilient: Possess the ability to bounce back from challenges and remain positive and focused in the face of difficulties. *Soft Skills:**
- Adaptability: Display flexibility in adjusting to new systems, protocols, and customer expectations in a constantly evolving environment.
- People Management: Exhibit strong interpersonal skills, capable of managing customer relationships effectively and fostering a positive rapport. *Benefits:**
- Visa sponsorship for eligible candidates.
- Free food and refreshments during working hours.
- Comprehensive medical coverage options. *Join us at CBS, where your contributions will make a meaningful impact on our audience and the evolving landscape of entertainment. If you are passionate about customer service and eager to embrace diversity in the workspace, we encourage you to apply!** *Equal Opportunity Statement:**CBS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, nationality, genetics, disability, age, or veteran status.
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