Entry Level Remote Customer Service Representative (Prince Edward Island)

Employer Industry: Business Process Outsourcing (BPO)

Why Consider This Job Opportunity...
• Competitive compensation with regular reviews and raises based on tenure and performance
• Earn incentives including monetary rewards and prizes such as electronics and vacations
• Comprehensive benefits including medical, dental, and vision coverage options
• Opportunity for career advancement within a supportive and engaging work environment
• Paid time off and paid training opportunities
• A casual dress code that promotes a fun workplace atmosphere

What To Expect (Job Responsibilities)
• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade products
• Appropriately escalate customer dissatisfaction to the managerial team
• Ensure first call resolution through effective problem-solving and call handling

What Is Required (Qualifications)
• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to evaluate, troubleshoot, and follow up on customer issues

How To Stand Out (Preferred Qualifications)
• The ability to type swiftly and accurately (20+ words a minute)
• Basic understanding of the Windows operating system
• Strong team orientation and customer focus
• An aptitude for conflict resolution, problem solving, and negotiation
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent

#BusinessProcessOutsourcing #CustomerService #CareerOpportunities #CompetitiveCompensation #DiversityandInclusion

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