Freelance Chat Moderator - Work Remote

The House of Mercier is seeking a Freelance Chat Moderator to join our remote team. In this role, you will play a key part in moderating live chat sessions, ensuring that interactions are respectful, informative, and comply with community guidelines. You will engage with a diverse community of users and help maintain a positive online environment. If you are passionate about online community building and enjoy facilitating engaging conversations, we would love to hear from you! Responsibilities • Oversee live chat interactions to ensure adherence to community standards. • Engage with users, fostering a welcoming and supportive atmosphere. • Quickly identify and resolve any inappropriate behavior or content during chats. • Assist users with inquiries related to chat policies and community guidelines. • Collaborate with fellow moderators to enhance moderation techniques and improve user experience. • Monitor chat interactions for trends and provide feedback on community concerns. • Participate in training sessions to stay updated on best practices and community standards. • Strong written and verbal communication skills. • Proficient in English; knowledge of additional languages is an asset. • Prior experience in chat moderation, customer service, or a similar role is preferred. • Exceptional attention to detail and ability to manage live discussions effectively. • Strong critical thinking and problem-solving skills. • Familiarity with online chat platforms and moderation tools. • Able to work independently in a remote environment and maintain a flexible schedule. • Must be eligible to work as a freelancer. • * The opportunity to work from the comfort of your home. A perfect work-life balance. • Being part of a multicultural team with a diverse background. • A long term commitment with the opportunity for progression. • Various incentive and bonus payout structures based on performance and time. • Personalized training with access to our web based knowledge library. Apply Job!