Service Delivery Tier 2 Analyst

Please note - this is for a Daybreaker shift (3:30 am - 12:30 pm PST) About Us: Effortless Office partners with innovative organizations to make IT effortless - so they can focus on their business. As a Hybrid Managed Services Provider, we deliver and fully support secure cloud products and services giving customers a single solution provider for entire IT environments. We are revolutionizing how organizations leverage technology to do work. Since this is a growing industry, and we are committed to providing an excellent customer experience for our clients, this is a great place to learn, grow and prosper. "We are passionate about what we do, we work hard to be excellent, and we promote based on merit." About the Position: Effortless is looking for an enthusiastic, dedicated, and detail-orientated Tier 2 Analyst to join the Service Delivery team. The ideal candidate is an IT technical professional who provides superior support to the end-user experience, with strong technical knowledge in areas including: user end support (desktops, laptops, printers and software), application support, management of help-desk type systems like ticketing systems and imaging software, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. This individual also serves as high-level support for escalated complex issues. Education and Experience: 1. High School diploma or equivalent (Degree preferred) 2. 3-7 Years of IT, Help Desk and/or MSP experience 3. Competency Certifications preferred (CompTIA, Microsoft, VMWare, etc.) Required Qualifications and Job Description: • Excellent inter-personal skills; as good with people as you are with computers. • Experience providing high quality customer desktop support for desktop applications and devices such as printers. This includes fast response rates and accurate and thorough resolutions to desktop issues. • Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets). • Data administration, retention and recovery experience and knowledge of the different methods and techniques of data retention. • Experience with • Basic networking including wireless, wired, security and basic design. • Producing support documentation for supported products. • Corporate applications including Microsoft Office and Adobe applications • Active Directory account administration • Microsoft Outlook and corporate email systems (interfacing at a high level like accounts and connection to the server). • A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staff. • A college degree or equivalent work experience (4+ years) • Excellent communication, presentation, writing and editorial abilities • Excellent organizational and time management skills • Security oriented. • Apply attained experiences and knowledge in solving problems that are intermediate or complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance and propose solutions • Require limited supervision and direction; drive results, and set priorities appropriately and independently • Ability to work on a 24x7 on-call, weekday and weekend schedule • A passion for IT Desired Qualifications: • Experience with enterprise class level networking. • Scripting – basic logon scripts, etc. • Excellent customer support experience, understanding and creative personality. • Higher education or small/mid-sized business IT production experience. • Experience with desktop imaging • Experience in USB and Wireless printer analysis to include setup, redirection and resolution issues. • Experience with VMware • N+ and/or MCSE Certifications Teamwork: A Tier 2 IT Tech Support agent demonstrates the ability to work harmoniously with others to accomplish tasks, promotes a positive work environment, and demonstrates respect for others. This position is required to communicate effectively with others and provide constructive suggestions to improve team performance. A candidate's reliability to consistently work their required shift will be a considered factor in selecting the right candidate. Position Details: Location: Remote Hourly Rate: $21 - $26 per hour Schedule: Monday - Friday 3:30 am - 12:30 pm PST (plus on-call rotation) Benefits: • Health, dental, and vision insurance • 401K • Paid time off and holidays • Opportunities for career growth and development • Training and certification support o8QKcb0OoK Apply Job!