Customer Support Specialist - Remote
Description:
To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate.
Answer customers questions and resolving any issues that they may be facing.
Identify problem areas and flagging them to the concerned team.
Ensure customer satisfaction, and work on collecting and tracking user's feedback.
Work closely with the product teams to resolve issues and share customer feedback.
Requirements: Previous experience providing support through live chats. Fluency in English. Strong technical and analytical skills. Ability to provide proactive and innovative solutions. Outstanding written and verbal skills. Ability to understand customer's needs. Ability to work in teams. A customer-centric, empathetic mindset with excellent listening skills. An ability to focus on what counts, creating simple solutions to deliver fast results. A passion for learning and desire for self-improvement. Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD. Internet connection of at least 30mbs.
Benefits:
An open, collaborative, dynamic and diverse culture.
A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development.
A competitive financial package with equity and leave allowance.
The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).
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