Remote Logistics Customer Service Representative | WFH

Job Title: Logistics Customer Service Representative - Remote | WFH

Job Overview

Are you passionate about delivering exceptional customer service while maintaining organization and efficiency? We are seeking a proactive Logistics Customer Service Representative to join our dedicated team. This temporary role offers the potential for permanent placement and features a hybrid remote schedule after an initial settling-in period.

Key Responsibilities
• Serve as a customer advocate by assisting clients with their inquiries and orders through email, phone, and online portals.
• Collaborate with internal teams to ensure accurate and timely deliveries, keeping customers well-informed throughout the process.
• Partner with buyers and planners to address customer needs and meet vital deadlines.
• Process returns, credits, and execute various customer service tasks with precision.
• Manage customs documentation for international shipments, contributing to a seamless global logistics experience.

Required Skills
• A minimum of 2 years of customer service experience, demonstrating expertise in client engagement.
• A strong interest in supply chain dynamics; relevant knowledge is advantageous.
• Proficient in Microsoft Office Suite, particularly Outlook, Excel, and Word.
• Familiarity with mainframe systems such as AS/400 is a plus; experience with J.D. Edwards is highly desirable.
• Excellent multitasking capabilities coupled with meticulous attention to detail.

Qualifications
• At least 2 years of relevant experience in a customer service environment.
• Strong communication and interpersonal skills to navigate a fast-paced setting effectively.
• A high school diploma or equivalent is required; a degree in Business or Logistics is preferred but not mandatory.

Career Growth Opportunities

This role serves as an excellent foundation for advancing your logistics career, presenting opportunities for professional development and growth within our esteemed organization.

Company Culture And Values

We foster a collaborative and customer-focused culture where team members are empowered to excel and make meaningful contributions. Join us in our commitment to exceptional service and continuous improvement.

Employment Type: Full-Time

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