Disney Social Media Customer Supports Job - Work From Home
Disney is a global leader in entertainment, storytelling, and innovation. Our mission is to entertain, inform, and inspire people around the globe through the power of unparalleled storytelling. As part of our commitment to providing exceptional customer experiences, we are expanding our team of Social Media Customer Support Representatives to engage with our audience across various social media platforms.
Responsibilities: Monitor and respond to customer inquiries, comments, and feedback across Disney's social media channels including but not limited to Facebook, Twitter, Instagram, and TikTok. Provide timely and accurate responses to customer inquiries, ensuring a positive and seamless customer experience. Address customer concerns, troubleshoot issues, and escalate complex inquiries as needed. Collaborate with cross-functional teams to resolve customer issues and communicate updates or solutions effectively. Proactively identify trends, patterns, and opportunities for improvement in customer interactions and feedback.
Qualifications: Excellent written communication skills with a strong command of grammar, spelling, and punctuation. Proficiency in navigating and engaging with social media platforms including Facebook, Twitter, Instagram, and TikTok. Customer-centric mindset with a passion for delivering exceptional customer service. Ability to multitask and prioritize in a fast-paced environment. Strong problem-solving skills and attention to detail. Previous customer service experience preferred but not required. Familiarity with Disney's brand and content is a plus.
Benefits:
Competitive compensation package.
Flexible work hours.
Opportunities for career growth and development.
Access to Disney's extensive library of entertainment content.
Work from the comfort of your own home.
How to Apply: If you are passionate about providing exceptional customer service and engaging with audiences on social media, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining the Disney Social Media Customer Support team.
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