Work-From-Home Associate (Freshers Welcome)

Job Summary Flipkart, Indias leading e-commerce platform, is looking for enthusiastic and dedicated individuals to join our growing team as Work-From-Home Associates. This role is perfect for freshers who are eager to start their career in a dynamic and fast-paced environment. You will play a key role in delivering a seamless customer experience by handling queries, processing orders, and ensuring customer satisfaction, all from the comfort of your home. As a remote associate, you will have the flexibility to work from any location while contributing to the companys mission of revolutionizing e-commerce in India. With ample training and support provided, this is a fantastic opportunity to kickstart your career with one of Indias most renowned brands. Key Responsibilities • * Handle customer inquiries related to orders, products, and services via phone, email, and chat. • * Assist customers with order tracking, cancellations, returns, and refunds. • * Resolve customer issues promptly and escalate when necessary. • * Maintain an updated knowledge of Flipkarts products, services, and policies. • * Ensure high customer satisfaction by providing accurate and helpful information. • * Work collaboratively with other team members to enhance overall customer experience. • * Maintain data privacy and follow compliance regulations in handling customer information. • * Provide feedback to management for continuous improvement in processes and customer interactions. • Required Skills and Qualifications • * High school diploma or equivalent; Bachelors degree preferred but not mandatory. • * Excellent verbal and written communication skills in English. • * Basic computer proficiency, including familiarity with MS Office and web-based applications. • * Strong attention to detail and ability to multitask in a fast-paced environment. • * Good problem-solving skills and a customer-first attitude. • * Ability to work independently, with a high level of self-discipline and time management. • * Basic understanding of e-commerce and online shopping trends is an added advantage. • Experience • * Freshers are encouraged to apply. • * Prior experience in customer service or e-commerce is beneficial but not required, as full training will be provided. • Working Hours • * Flexible working hours are available. • * Full-time and part-time shifts, with opportunities for day, evening, and weekend schedules based on business needs. • Knowledge, Skills, and Abilities • * Customer Focus: A strong desire to provide excellent customer service and improve customer interactions. • * Communication: Ability to clearly convey information to customers and team members. • * Adaptability: Comfort with working in a remote setup and adapting to changing technologies. • * Collaboration: Willingness to work as part of a virtual team and contribute to group success. • * Tech-Savvy: Ability to learn and use new software applications relevant to the role. • Benefits • * Remote Work: Enjoy the flexibility of working from the comfort of your home. • * Training: Comprehensive training and onboarding provided to ensure you succeed in your role. • * Career Growth: Access to internal job postings and career development opportunities within Flipkart. • * Competitive Compensation: A market-competitive salary package with performance-based incentives. • * Health and Wellness: Access to company-sponsored health benefits. • * Work-Life Balance: Flexible scheduling to help maintain a healthy work-life balance. • Why Join Flipkart? • * Pioneering E-commerce: Be part of Indias largest e-commerce platform, known for its innovative solutions and customer-centric approach. • * Inclusive Culture: At Flipkart, we value diversity and are committed to creating an inclusive work environment where everyone is respected. • * Learning Opportunities: Gain industry knowledge and enhance your skills through continuous learning and development programs. • * Freshers Welcome: We believe in nurturing fresh talent and offer robust training to help you succeed. • * Supportive Environment: Join a team where collaboration and teamwork are prioritized, ensuring you have the support you need to grow in your role. • How to Apply If you are ready to begin your career with one of Indias most exciting and innovative companies, we would love to hear from you! • Visit the official Flipkart careers page. • * Search for Work-From-Home Associate roles and click on the relevant job listing. • * Complete the online application form with your updated resume and cover letter. • * Our HR team will review your application, and selected candidates will be contacted for the next steps. • Apply Job!