Bilingual Customer Success Representative – Support – FULLY REMOTE POSITION – Real Time Technologies Inc – Dallas, TX

Job title: Bilingual Customer Success Representative - Support - FULLY REMOTE POSITION Company: Real Time Technologies Inc Job description: TITLE Bilingual Customer Success Representative - Support - FULLY REMOTE POSITION EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DESCRIPTION About Us Do you enjoy technology and a dynamic work environment? Real Time Technologies, Inc. provides retail management solutions for thousands of wireless retailers across the country. This is a great opportunity to build a rewarding career at Real Time Technologies, Inc. Working in a highly collaborative and tight knit team with thousands of customers and an enterprise client, we'll help nurture your talent and you'll have a good soil from which to grow from. FULLY REMOTE POSITION. Job Description (MUST BE BILINGUAL) You will help to resolve issues with proprietary software via chat, phone and email in a business to business setting. Responsibilities: Actively listen to clients to understand their issues and concerns Provide technical support for proprietary software as well as basic windows, and hardware troubleshooting in local and remote(VM) environments Provide timely response to email/phone/IM requests both internal and external Teaching clients How to use software from simple to complex processes Provide corrective action to prevent callbacks Resolve issues for clients via phone therapy, remote access, and admin tools Track detailed information on client issues and resolutions Project confidence in our product and utiliza its strength to fill client needs Ability to identify and escalate system issues to tier ? Quickly build rapport and maintain positive and professional relations Qualifications MUST be Bilingual Live in the following states: MI, NC, FL, or TX HS Diploma or equivalent Have reliable, self maintained internet and backup for emergencies Strong troubleshooting and critical thinking skills Flexible schedule with full time availability Preferred Previous experience in IT, customer service, wireless retail or other related fields Familiar with basic windows troubleshooting including Microsoft Suite, printer setups and basic networking setup Benefits (need to work FT hours to be eligible) PTO Eligible after 90 days of consecutive employment Paid Holidays Healthcare Dental Vision 401(k) with match POSITION REQUIREMENTS TAGS ABOUT THE ORGANIZATION ABOUT REAL TIME TECHNOLOGIES, INC. Company History RT² started in 2001 as a proprietary Point of Sale solution for a national wireless retailer who sold all U.S. National Carriers. This national multi-carrier retailer faced unique challenges managing all the different business rules and commissions reconciliation of the carriers they did business with. Real-Time Technologies, Inc. was able to customize a solution that would later set the stage for our flagship POS product. RT² solutions are now used in over 8,000 wireless retailer locations nationwide where an estimated 23M devices were activated and $9B of commerce was done in 2018. As a solution provider, our partners, teammates, and the customers whose experience is ultimately impacted by what we do, depend on our technology and processes to drive agility and innovation forward. Our key stakeholders are not only the strongest developers in the business, but they understand the unique challenges our partner organizations confront every day. That customized approach drives the difference in our technology across all layers of our solutions. PI199753025 Expected salary: Location: Dallas, TX Job date: Fri, 23 Dec 2022 06:20:33 GMT Apply for the job now! Apply Job!