Customer Service Specialist - Paid Training- Onsite

About the position

The Customer Service Banking Specialist at Teleperformance is responsible for addressing customer inquiries and concerns through various communication channels. This role emphasizes innovative problem-solving and effective communication in a dynamic environment, contributing to the overall customer experience and satisfaction.

Responsibilities
• Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
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• Calmly attempt to resolve and de-escalate any issues.
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• Escalate interactions when necessary and appropriate.
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• Respond to requests for assistance and/or possible processing payments.
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• Track all call-related information for auditing and reporting purposes.
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• Provide feedback on call issues.
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• Upsell if required.

Requirements
• High School Diploma or equivalent.
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• Banking Experience.
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• 18 years of age or older.
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• Proven call center experience.
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• Typing speed of 25 WPM.
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• Proficient in PC operation and navigation.
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• Entry-level network troubleshooting skills.
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• Ability to set up home Wi-Fi network.
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• Ability to set up and configure a router or switch.
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• Core proficiency with a laptop or desktop computer.
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• Able to work independently.
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• Excellent communication skills, both oral and written.
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• Ability to work in a constantly changing and fast-paced environment.
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• Ability to stay composed and objective.
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• Strong listening skills.

Nice-to-haves

Benefits
• Paid Training
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• Full Benefits (Medical, Dental, Vision, 401k and more)
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• Paid Time Off
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• Employee wellness and engagement programs

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