Customer Support Associate - Employee Assistance Program

Description: • Taking incoming calls to support members with Worklife Employee Assistance Programs (EAP) • Determines purpose of call by actively listening and interacting with callers • Assesses client’s needs and communicates information regarding EAP/Worklife services • Recognizes crisis situations and evaluates for needed action • Performs appropriate research in databases to identify potential providers • Enters member information into EAP system and documents thoroughly • Schedules appointment for members with counselors • Assists team members with necessary activities related to member inquiries • Communicates effectively with internal stakeholders • Makes outbound calls to assist with member resources • Provides miscellaneous support including administrative tasks Requirements: • 1+ years’ experience in call center environment • Experienced in a social, psychological, or human service field providing client support • Technical Requirement for personal residential internet service • Select broadband or fiber internet service with minimum of 25mbps/3mbps • A hardwired connection is required (ethernet connection) Benefits: • Full range of medical, dental, and vision benefits • 401(k) retirement savings plan • Employee Stock Purchase Plan • Fully-paid term life insurance plan • Short-term and long term disability benefits • Numerous well-being programs • Education assistance • Free development courses • CVS store discount • Paid Time Off (PTO) Apply Job!