Amazon Connect(with Terraforms)

Job Title: Amazon Connect Engineer (Terraform Specialist) Location: Remote,USA Employment Type:Contract Job Summary We are seeking a skilled and experienced Amazon Connect Engineer with expertise in Terraform to design, implement, and manage scalable cloud-based contact center solutions. The ideal candidate will have hands-on experience in deploying and customizing Amazon Connect environments, integrating with other AWS services, and automating infrastructure using Infrastructure as Code (IaC) tools like Terraform. Key Responsibilities • Amazon Connect Implementation: • Design, configure, and deploy Amazon Connect contact center solutions to meet business needs. • Build and optimize contact flows, IVRs, routing profiles, and queues. • Integrate Amazon Connect with other AWS services, including Lambda, DynamoDB, S3, and CloudWatch. • Implement solutions for call recording, sentiment analysis, and reporting using tools like Contact Lens and CloudWatch Metrics. • Terraform Automation: • Develop and maintain Terraform scripts to automate Amazon Connect infrastructure deployment and management. • Create reusable Terraform modules to enable efficient and consistent provisioning. • Ensure Terraform code is modular, secure, and adheres to best practices. • Integration & Development: • Collaborate with development teams to integrate Amazon Connect with external CRMs (e.g., Salesforce, Zendesk) and third-party systems. • Write and optimize AWS Lambda functions using Python or Node.js for custom workflows and event triggers. • Monitoring & Optimization: • Monitor Amazon Connect performance, troubleshoot issues, and optimize configurations for efficiency and scalability. • Use analytics tools to measure performance metrics and implement improvements. • Documentation & Collaboration: • Create detailed documentation for infrastructure designs, Terraform modules, and operational processes. • Work closely with cross-functional teams, including DevOps, software development, and customer support teams. Required Skills and Qualifications • Amazon Connect Expertise: • Proven experience implementing and managing Amazon Connect solutions. • In-depth knowledge of contact flow design, IVRs, and queue/routing configurations. • Terraform Proficiency: • Hands-on experience creating and maintaining Terraform scripts for AWS infrastructure. • Familiarity with Terraform best practices, state management, and version control tools like Git. • AWS Knowledge: • Strong understanding of AWS services, including Lambda, DynamoDB, S3, CloudWatch, and IAM. • AWS certification (Solutions Architect, Developer, or Advanced Networking) is a plus. • Programming Skills: • Proficiency in Python or Node.js for developing Lambda functions and custom scripts. • Soft Skills: • Strong problem-solving and analytical skills. • Excellent communication and collaboration abilities. • Detail-oriented with the ability to document and present solutions clearly. Preferred Qualifications • Experience with CI/CD pipelines and tools like Jenkins, GitLab, or AWS CodePipeline. • Knowledge of VoIP, SIP, and telephony integrations. • Familiarity with AWS CloudFormation and API Gateway for advanced solutions. • Understanding of security and compliance best practices (e.g., GDPR, HIPAA). Benefits • Competitive rate • Opportunity to work with cutting-edge cloud technologies. • Flexible work schedule and remote options. • Professional development and AWS certification support. Apply Job!