Customer Success Manager (remote work ok)

Qualified candidates please reply to [email protected] SimpleFeed is a rapidly growing technology company with a backlog of top media company customers who want to get their content distributed to leading websites and mobile apps such as Apple News, MSN, SmartNews, etc. We are seeking a Customer Success Manager (CSM) to deploy new customers and help existing customers realize more value from these syndication channels. This is an opportunity to work with a small team at the intersection of media, technology and internet business models. Requirements include: • 2 years’ experience working in the media or in technology industry • Undergraduate degree • Strong written and verbal communications skills • Strong organizational skills and attention to detail • Basic understanding of HTML and XML a plus • Interest in media, a must Responsibilities • Manage customer deployment process • Attend and eventually lead organizational meeting with customers • Work with development to create initial version of implementation • Collect comments from customer and work with development to make changes • Work with customer and platform with approval issues • Post deployment proactively engage with customers to review results • Use data driven methodology to improve customer success • Introduce customers to new opportunities for further success • Work from anywhere with a slight preference for the Eastern Time Zone Apply Job!