Treasury Mgmt Operations and Support Spec I
About the position
The Treasury Management Operations and Support Specialist I is responsible for providing comprehensive support for Online Banking and Treasury Management services to both bank and treasury management customers. This role involves executing operational tasks, delivering exceptional customer service, and assisting the Treasury Management Sales/Implementation team. The specialist will handle back-office operations, customer inquiries, and system training, ensuring all processes are completed accurately and efficiently.
Responsibilities
Complete all Treasury Management back-office operations including Positive Pay, Remote and Mobile Remote Deposit, Lockbox, Wire and ACH Origination, Merchant Services, Target Balance Sweeps, and Account Analysis.
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Deliver exceptional back-office support for all Online Banking and Treasury Management products and services via phone, email, secure message, and online chat.
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Perform data entry for Treasury Management customers, including administrative support, limit increases, and maintenance requests.
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Complete daily processing for new retail and business Online Banking applications, including screening and verifying auto-enrollments.
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Provide high-quality technical assistance for all customers, including password resets and general inquiries.
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Enable new Treasury Management users and manage ongoing maintenance for Treasury customers on various systems.
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Conduct system training for company administrators on user management and system navigation.
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Verify documentation related to Treasury services and complete required documentation prior to quality control checks.
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Utilize e-Sign module to deliver Treasury Management Service Agreements and maintain accurate records in the Bank's imaging system.
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Establish Multi-Factor Authentication (MFA) controls on Treasury systems and provide customer training on activation options.
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Follow procedures to terminate Treasury Services and communicate with internal departments as needed.
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Resolve Treasury Management customer issues in accordance with service level agreements and collaborate with branch personnel to address concerns.
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Assist customers with PC settings and ensure the Manager is informed of department activities and customer issues.
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Accountable for temporary limit approvals associated with ACH and Wire Origination.
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Ensure all departmental recons, logs, reports, and maintenance tasks are completed accurately and timely.
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Maintain positive working relationships with all bank personnel and provide exceptional service to customers.
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Stay informed about industry regulations, fraud trends, and competitive services.
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Prepare and maintain management requested reports and perform other duties as assigned.
Requirements
3 years' experience in back-office bank operations and support.
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2 years' experience working in online banking services.
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Knowledge of industry regulations, mandates, laws, and fraud movements.
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Experience in small group instruction and/or presentations.
Nice-to-haves
Experience with Jack Henry Silverlake core system.
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Familiarity with Synergy core imaging system.
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Experience with Enterprise Workflow core workflow system.
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Knowledge of Synapsys core CRM system.
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Experience with Q2 Treasury Management system.
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Familiarity with FINASTRA wire system.
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Experience with Q2 Centrix ETMS positive pay system.
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Knowledge of Jack Henry SmartPay remote and mobile remote deposit system.
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Experience with Fitech merchant services acquirer platform.
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Familiarity with Jack Henry Remit Plus lockbox system.
Benefits
Health insurance
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401k retirement plan
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Paid holidays
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Flexible scheduling
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Professional development opportunities
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