Customer Service Manager for Airbnb Rentals
Overview:
We are seeking a part-time communications manager to join the Hospitality team at Flexhome. Flexhome is Milwaukee's leading furnished housing provider with a growing presence in Chicago. We rent fully furnished apartments on a nightly to monthly basis and advertise them on sites like Airbnb, Vrbo, and Booking.com. We operate 100 units across the downtown Milwaukee area and have recently expanded to 20 units in Chicago.
The Hospitality Manager role requires +/-15 hours per week, from 5pm-10pm CST on Friday, Saturday, and Sunday. And additional opportunity is available as the company continues to grow.
The ideal candidate will have experience in customer service and hospitality, with strong attention to detail and proficiency with modern technologies, multitasking, and conflict resolution.
If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
Responsibilities:
Provide customer service to Flexhome guests
Conduct guest screening to ensure safety and security and comply with Flexhome and property partner requirements
Provide booking suggestions, make alterations, and otherwise manage all guest reservations
Use our digital communication systems to manage guest communications (messages, emails, calls, texts, etc.)
Respond to guest communications and address concerns in a timely, friendly and efficient manner
Field guest complaints, conduct research, and negotiate solutions for guest satisfaction
Troubleshoot maintenance and technology issues, lockouts, and other guest issues
Coordinate operational needs with Flexhome staff
Schedule and monitor repairs & maintenance needs while coordinating with guests, Flexhome staff, property partners, vendors, and other stakeholders
Work closely with Field Team to schedule turnovers and other tasks
Oversee various other tasks for Flexhome properties
Serve as a point of contact for property partner communications
Manage listing marketing and make revisions as needed
Analyze guest reviews to determine opportunities for improvement
Manage social media and periodic public relations activities
- Skills:
- Positive attitude and exceptional customer service presence
- Excellent communication skills, both written and verbal
- Strong organizational and time-management skills
- Strong multi-tasking skills
- Must be technologically inclined with highly efficient navigation of web browsers and apps
- Proficiency in spreadsheets, word documents, and similar operational software
- Ability to work independently as well as part of a team
Requirements:
- Willing to work at least 3 days a week including all weekends and holidays
- Reliable smartphone, computer, and high-speed wifi connection at all times
- Ability to respond to any message in 5 minutes or less
- College diploma or equivalent
- 2+ years of experience in customer service, hospitality, or related field
- Ability to pass a background check
- 2-3 references from past or current supervisors
- Various other onboarding requirements
Job Type: Part-time
Pay: From $20.00 per hour
Benefits:
Flexible schedule
Shift:
Evening shift
Night shift
Work Location: Remote
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