Client Account Support Senior Analyst - Supplemental Health

Description: • Support all aspects of account management related to Supplemental Health products • Manage incoming inquiries from existing clients and brokers • Gather critical information, swiftly assess type of inquiry and the level of complexity • Interact professionally with clear, effective communication • Provide updates to client and Account Executive on status and resolution • Leverage internal resources to resolve complex client inquiries • Manage and monitor requests within internal systems • Develop and maintain effective business partnerships • Partner with Account Executive to prepare client materials • Participate in feedback and information exchange sessions • Collaborate with other Account Analysts on best practices • Support Account Executive and Sales team in achieving business goals Requirements: • Bachelors degree or equivalent previously related work experience • Minimum of 4 years’ experience in client/customer service insurance environment • Working knowledge of insurance products (Accidental Injury, Critical Illness and Hospital Care) preferred • Self-motivated individual with the ability to multi-task, manage and resolve issues with a take charge attitude to support client needs • Ability to navigate and develop relationships with all internal business partners • Demonstrate active listening, written, and verbal communication and presentation skills • Excellent organizational and time management skills with a strong attention to detail • Effective collaboration and problem-solving skills required • Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and Internet Explorer are required • Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload Benefits: • Comprehensive range of health-related benefits including medical, vision, dental • Well-being and behavioral health programs • 401(k) with company match • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays Apply Job!