Remote Administrator on Call - WFH

LifeLink’s mission is to honor donors and save lives through organ and tissue donation. Since 1982, we’ve cultivated a culture rooted in compassion, excellence, legacy, people, and quality. We’re seeking dedicated professionals to join our team and help maximize the gift of life for donor families and transplant patients.

Why Join Us?

Competitive benefits including company-paid medical, dental, disability, and life insurance.
Generous company-paid pension plan to support your retirement.
Paid vacation, sick days, and holidays.
Fitness membership reimbursement.
Encouraging career advancement opportunities.
A culture of excellence and purpose.

Position Summary: The Remote Administrator-on-Call (Remote AOC) is a key leader in our recovery services team, overseeing donor assessment and recovery activities. The role ensures donor processes are performed with precision, quality, and compliance, working collaboratively with internal and external stakeholders to deliver optimal outcomes.

Responsibilities:

Donor Oversight: Supervise activities such as identification, evaluation, authorization, clinical management, allocation, and surgical recovery, ensuring alignment with organizational policies and regulatory standards.
Collaboration: Partner with Referral Coordinators (RCs) and Medical Directors on Call (MDOCs) to ensure the effective assessment, allocation, and transportation of suitable organs.
Guidance and Support: Provide real-time direction to staff, mentoring and coaching them through complex operational challenges.
Process Improvement: Participate in performance improvement initiatives, identify trends, and support staff education through case activity reviews and organizational meetings.
Regulatory Compliance: Verify critical aspects of the donation process, such as brain death documentation, infectious disease testing, and allocation variances.
Stakeholder Communication: Ensure accurate and timely information sharing across electronic platforms to support stakeholders, donor families, and transplant teams.
Team Engagement: Collaborate within a supportive, high-paced environment, handling extended hours and periods of high stress effectively.

Qualifications:

Bachelor’s degree or equivalent experience in management or donation coordination.
Minimum three years of experience as a clinical coordinator in a procurement organization or two years in management and/or AOC.
Advanced knowledge of human anatomy, medical terminology, organ perfusion, and decision-making.
Proficiency in understanding LifeLink and OPTN policies, CMS regulations, and relevant laws.
Exceptional verbal and written communication skills and a strong customer service orientation.
Ability to thrive in high-stress environments involving sensitive situations related to death and dying.
Comfortable managing remote work responsibilities, ensuring timely accomplishment of goals.

Working Conditions:

This is a remote role supported by a collaborative team environment.
Requires on-call rotation with Monday-Friday business hours and availability via computer and smartphone.
Strict adherence to confidentiality standards.
OSHA Risk Classification: Low.

Disclaimer: This job description outlines the general nature and key responsibilities of the role. It is not an exhaustive list of all duties, skills, or requirements. Responsibilities may evolve to meet organizational needs.

Education:

Preferred: Bachelor’s degree or higher.

Join Our Team: At LifeLink, every role contributes to saving lives. If you’re passionate about making a difference and excel in fast-paced, purpose-driven work environments, we invite you to apply.

 

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