Customer Support Specialist - Night Shift

Description: • Provide high-quality customer support via email, phone, and chat. • Assist customers with technical issues and usability concerns. • Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues. • Analyze and escalate complex cases to ensure fast and effective resolutions. • Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.). • Continuously develop product knowledge and stay up to date with new features. Requirements: • 3-5 years of customer service experience (strongly preferred). • Proven ability to troubleshoot technical issues and address customer concerns. • Strong technical aptitude (experience with testing is a plus). • Excellent communication skills for building positive customer relationships. • Highly organized and accountable, with strong time management skills. Benefits: • Regular performance-based salary reviews. • 100% paid 20 business vacation days. • 100% paid 10 sick leave days. • Health & Wellness program – reimbursement of up to 500 EUR annually for health and fitness-related expenses. • Reimbursement for professional development courses. • Service years recognition financial reward. Apply Job!