Technical Customer Care Specialist - Night Shift - Remote

Description:
• Provide not just traditional customer support but also technical guidance to customers fully in written English, especially about e-commerce products.
• Act as a liaison between the customer and product and technical teams, understanding and translating customer needs into technical language and vice versa.
• Resolve customer complaints efficiently and professionally.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Provide valuable feedback on the effectiveness and efficiency of the customer service process.

Requirements: • Passion for exceptional customer support by going above customer expectations and delighting them. • Advanced written English proficiency for effective communication. • Adaptability to work flexible hours. • Professionalism and composure with stressed or upset customers. • Strong interpersonal skills and a passion for helping others. • Minimum of 1-year work experience, preferably in IT. • Bonus skills: Proficiency in HTML and CSS is a plus. • Experience in customer-centric roles is advantageous. • Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.

Benefits:
• Opportunity to work remotely from the comfort of your own space.
• Provision of necessary equipment for remote work.
• Daily self-learning time, with the company covering a percentage of course tuition fees as needed.
• Exposure to licensed and cutting-edge technology tools such as Intercom, ChatGPT, Notion, Jira, Canny and Google Workspace.
• Opportunities for professional growth as we continue to expand.
• Gain valuable insight into the software development process.
• Supplemental health insurance coverage.

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