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Designer - End-user Engagement

Remote, USA Full-time Posted 2025-11-03

Our goal is to make it effortless for our customers to use proactive communication with website visitors to achieve their business objectives. We are responsible for Campaigns creation flow, Active Campaigns management and for measuring Campaigns performance. We keep our customers' needs at the centre of our work, gather feedback on an ongoing basis, work on measurable KPIs and often utilise cross-team collaboration to deliver the best value to customers.

As a Senior Product Designer for End-user engagement, you will have a significant impact on crucial business outcomes directly contributing to Text vision and objectives.

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Type of Work You Will Do

We are searching for a Senior Product Designer who thrives in a dynamic environment, brings a proactive and hands-on approach, and isn’t afraid to take the lead on challenging projects. This role is perfect for a strategic thinker who can seamlessly navigate between big-picture vision and meticulous design details, enjoys collaborating directly with the product leader and senior stakeholders to shape the product strategy, and works closely with developers to build the final solution together.

Here's what you'll be involved in:

  • Close collaboration with product manager: to plan and refine high impact solutions to real user problems, prioritizing usability and visually appealing features that deliver an outstanding user experience.
  • Leading the design process: Take ownership of the entire design lifecycle, from discovery and research to prototyping and final hand-off. Deliver high-quality, pixel-perfect designs that elevate the user experience and have a meaningful impact on the product and the business.
  • Proactively identifying opportunities: Spot user needs and business challenges before they arise. Be up to date on industry trends, conduct research, and bring innovative ideas to the table that drive growth and improve metrics like activation and retention.
  • Collaborating with leadership: Work closely with C-level executives and senior stakeholders to align on strategic goals. Clearly communicate your design decisions and foster strong cross-team partnerships.
  • Iterating with data: Leverage user feedback and data insights to refine your designs. Conduct A/B tests, analyze results, and iterate quickly to deliver optimal user experiences.
  • Mentoring and supporting team growth: Share your knowledge with other designers, provide thoughtful feedback, and contribute to a culture of collaboration and continuous improvement.

    • You may be a good fit for this role if you:

  • Have 5+ years of product design experience: Ideally in a SaaS or tech environment, with a strong portfolio showcasing your design thinking and execution skills.
  • Are fluent in tools like Figma, Hotjar, and Amplitude: You seamlessly use them to create intuitive designs, gather insights, and analyze data to inform your decisions.
  • Have a strong foundation in UI and UX design: With a keen eye for detail, you create user-friendly and visually polished experiences that are responsive and accessible.
  • Think strategically about design: You’re able to align your work with broader business goals, addressing potential challenges early and identifying opportunities for growth.
  • Distill insights from data: You can translate both quantitative and qualitative insights into actionable design strategies, producing impactful visual artifacts like flows, user journeys, and inspirations.
  • Take ownership of your work: You’re proactive in driving projects from ideation to launch, making confident decisions, and solving complex challenges independently.
  • Possess strong verbal and written communication skills: You can adapt your message effectively when working with developers, designers, and global stakeholders.
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