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IT Support

Remote, USA Full-time Posted 2025-11-03

We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant® for Data Quality Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our future growth.

Our vision is to be the leading AI-powered cloud data management company, and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by our core values:

Challenging Fun

ONE Team

Customer Centric

Candid and Caring

Aim High

“I can do

IT all.”

Are you passionate about technology and seeking a role where you can contribute to top-notch IT solutions? Join us at Ataccama as an IT Support, where you will play a key role in maintaining and enhancing our IT infrastructure.

Your Challenge:

  • Be the first point of contact for internal IT support via ServiceDesk and Slack.
  • Troubleshoot and resolve issues with laptops, desktops, software, and networking.
  • Support Azure Active Directory (user accounts, permissions, group policies).
  • Assist employees with Slack, Jira ServiceDesk, Google Workspace, Notion, and Office 365.
  • Support VPN, Wi-Fi, security protocols, and IT access management.
  • Onboard new employees by setting up laptops, accounts, and tool access.
  • Document troubleshooting steps and best practices in an internal knowledge base.
  • Work with L2/L3 IT teams to escalate complex issues when needed.
  • Proactively monitor IT systems and suggest improvements for efficiency.
  • Is This You?

  • 1+ years of experience in IT support, helpdesk, or a similar role.
  • Experience with Azure Active Directory, Google Workspace, and Slack administration.
  • Familiarity with Jira ServiceDesk and Notion (or willingness to learn).
  • Strong troubleshooting skills for Windows, macOS, and enterprise applications.
  • Basic understanding of networking (VPN, Wi-Fi, IP configurations, DNS, firewalls).
  • Service-oriented mindset with strong communication skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • A curious and proactive attitude—if you don’t know something, you’re eager to learn!
  • Nice to Have:

  • Experience managing IT tickets in Jira ServiceDesk.
  • Basic scripting knowledge (PowerShell, Bash, Python).
  • Familiarity with automation and IT asset management tools.
  • IT certifications (CompTIA A+, ITIL, Microsoft 365, or Google Workspace).
  • Work equipment

  • Company laptop
  • Company mobile phone
  • Perks & Benefits

  • Perks & Benefits
  • Long-Term Incentive Program
  • 5 sick days and 10 days of vacation, with the option to request additional Flexible Time-Off days when needed
  • The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
  • "Bring Your Friend" referral program
  • Flexible working hours & hybrid work setup
  • Annual package for mental health support
  • Corporate discounts on travel, fitness, attractions, and shopping
  • Health, vision, and dental benefits
  • Conference tickets to the best industry events of the year
  • Online courses & company access to Udemy to hone your skills
  • Kitchen stocked with fresh fruit and juice, teas, and the best coffee
  • While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.

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