Front Desk Agent

Job description Job Summary We're looking for a dedicated and friendly Front Desk Agent to join our team! With a warm smile and engaging personality, you'll be the first point of contact for our guests, providing amazing service and creating a welcoming atmosphere. This role calls for excellent communication and the ability to juggle a few tasks at once without breaking a sweat. Whether you're new to the hospitality industry and hungry to learn or a seasoned professional with exceptional guest service skills, we invite you to join our team! The Front Desk Agent will play a crucial role in guest relations and operations, exceeding expectations for all guests. Responsibilities • Greet and engage guests with a smile, showing a warm, welcoming and friendly demeanor. • Be the friendly face that welcomes guests at check-in and leaves a lasting impression at check-out. • Give amazing service by helping guests with their questions and sorting out any issues quickly and with the utmost care. • Bring your curiosity to learn, engage guests with a smile, and always find a way to say ‘yes’ to exceptional service! • Work closely with the sales team and keep them in the loop on any business leads you come across! • Keep track of room availability and reservations, making sure everything’s in order. • Answer the phone with a smile and make sure guests feel welcomed and heard every time. • Pitch in with day-to-day tasks, working closely with housekeeping and maintenance to keep things running smoothly. • Share great tips about local attractions, food, services, and amenities to help guests make the most of their stay. • Help guests in their preferred language whenever you can, making them feel right at home. Qualifications • Previous experience in customer service and loyalty programs preferred. • Strong guest relations skills with a focus on exceeding guest expectations. • Excellent communication skills, both verbal and written. • Understanding and practicing phone etiquette is essential and required. • Ability to work flexible hours, including nights and weekends. • Multilingual abilities are highly desirable to cater to diverse guests. • Ability to engage guests, smile and make them feel valued. Job Type: Part-time Pay: $14.00 - $16.00 per hour Expected hours: 20 – 32 per week Benefits: • Employee discount Schedule: • Day shift • Evening shift • Holidays • Morning shift • Night shift Shift availability: • Day Shift (Required) • Night Shift (Required) Ability to Commute: • Cedar Park, TX 78613 (Required) Work Location: In person Apply Job!