IT Chat Specialist (CDW) (Remote)
At ThirdChannel, we believe in the power of REAL connections between REAL people to elevate the online shopping experience. No bots. Just real people sharing their passion and experience. We also believe that passion and knowledge can come from anywhere! ThirdChannel finds fanatics, enthusiasts, advocates, experts, whatever you want to call them and puts them together with online customers to create a unique and effective shopping experience!
RESPONSIBILITIES AND DUTIES
Must LOVE the brand, be willing to share your passion - it's contagious!
Use the brand's products/services!
Familiarity with the brand site and media/searches related to it
Ability to compare and analyze competitor products
Comfortable showing empathy to customers in stressful situations
SKILLS AND QUALIFICATIONS
5+ years IT industry experience beneficial
Knowledge of large corporate or hospital IT systems a plus
Familiarity with top OS and brand environments
Passion for helping others with large scale electronic purchasing needs
Ability to explain concepts at customer's knowledge level
Ability to type at least 35 wpm, with a strong ability to communicate clearly in text form
CDW's Purpose is to help our customers achieve their goals by providing them with the technology advice and products they need, when they need them.
COMPENSATION AND PERKS
This is a 1099 Independent Contractor opportunity
Performance based rewards redeemable for product and/or gift cards
Insider information from your brand about new product launches and events
Chat interactions are paid out weekly on an hourly basis ( $18- $22 per hour based on experience and skill set)
Immediate start upon completion of onboarding
Remote position from anywhere you can connect to the internet
TECHNOLOGY DETAILS
A desktop or laptop with Chrome browser (tablets and other mobile devices are not compatible at this time).
Stable internet connection (we suggest at least a consistent 10mbps).
Reliable sound output (this can either be through built in computer speakers or third-party speakers or headsets).
Apply Job!