Freelance Virtual Assistant Customer Service, Marketing & Operations Support
Freelance Virtual Assistant Customer Service, Marketing & Operations Support
Company: Nashelle Jewelry
Location: Remote (Freelance)
Hours: 10-20 hours per week (Flexible)
Pay Rate: [Specify your budget range]
About Nashelle Jewelry:
Nashelle Jewelry is a growing fine jewelry brand known for its sophisticated designs and quality craftsmanship. We are expanding beyond our local roots and need an experienced, detail-oriented Virtual Assistant to support customer service, marketing, and e-commerce operations.
Role Overview:
Were looking for a highly organized and proactive freelance virtual assistant to handle customer interactions, assist with marketing initiatives, and ensure smooth day-to-day operations.
Key Responsibilities:
Customer Service:
Respond to customer inquiries via email, chat, and social media
Process orders, returns, and exchanges
Provide personalized assistance and ensure excellent customer experience
E-Commerce & Website Management:
Update product listings, descriptions, and pricing on Shopify
Track inventory and coordinate with the fulfillment team
Ensure a seamless online shopping experience
Marketing & Social Media Support:
Assist with influencer outreach and email campaigns
Schedule and manage social media posts (Instagram, Facebook, TikTok, Pinterest)
Engage with followers, respond to comments/messages, and track engagement metrics
Administrative & Research Tasks:
Conduct industry and competitor research
Perform data entry and maintain spreadsheets
Assist with other operational needs as required
Ideal Candidate:
Previous experience in customer service, e-commerce, or digital marketing
Strong understanding of Shopify, social media platforms, and email marketing tools
Excellent written and verbal communication skills
Highly organized, proactive, and able to work independently
Passion for fashion, jewelry, or luxury brands is a plus
Hours & Compensation:
10-20 hours per week (flexible, based on workload)
Competitive hourly rate (please specify your budget range)
Opportunity for increased hours and long-term collaboration based on performance
Apply Job!