Senior Customer Service Representative

Senior Customer Service Representative We're looking for customer service professionals who are passionate about delivering exceptional service and solving problems. If you enjoy helping others and working in a fast-paced environment, consider joining our team as a Senior Customer Service Representative. Key Responsibilities: • Support our contact center by taking incoming calls from current policyholders and providing excellent service. • Answer billing questions, make policy changes, and provide recommendations to customers. Qualifications & Skills: • 12+ months of contact center or customer-facing service experience required. • Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust, and growing customer satisfaction. • Ability to work and grow in a fast-paced, high-volume call center environment. • Willingness to learn new skills and ability to adjust to changes quickly. • Open to feedback to support performance and development. • Solid computer and multi-tasking skills. • Minimum of high school diploma or equivalent. Education/Certifications: • An associate's degree or higher (preferred). • Active Personal Lines insurance license (preferred). Why Join Our Team: • Premier Medical, Dental, and Vision Insurance with no waiting period. • Paid Vacation, Sick, and Parental Leave. • 401(k) Plan. • Tuition Assistance. • Paid Training and Licensures. Apply Job!