Dental Claims Associate
About the position
NRECA is a unique national trade association providing advocacy, financial services, and business support services to over 900 consumer-owned electric cooperatives across the country. NRECA employees are united by our mission, inclusive culture, collaborative workplace, and commitment to service excellence. As a best place to work employer, we operate with integrity, transparency, and a spirit of innovation. This position offers employees a hybrid work schedule with 2 days in the office and 3 days from home, working Monday through Friday from 8:15 a.m. to 5:00 p.m., with occasional Saturdays. We are searching for an entry-level Dental Claims Associate to review, investigate, and analyze dental claims information. The role involves processing dental claims, answering member calls while meeting quality and daily production requirements, making outbound calls to members and providers, analyzing, and responding to requests for information, and setting challenging goals. This position also provides opportunities for advancement, allowing employees to be promoted to the next level on the Claims Career Ladder. At NRECA, we cultivate and reward a commitment to delivering service excellence to our members every day. Our culture emphasizes a strong sense of diversity, integrity, and belonging, driven by our core values of collaboration, communication, creative problem-solving, and accountability. The work we do to develop and administer industry-leading employee benefit plans and services is diverse and intellectually challenging, helping to improve the quality of life for hardworking Americans across the country. If you are motivated by mission and values, as well as competitive pay and outstanding benefits, then this is the place for you.
Responsibilities
Review, investigate, and analyze dental claims information.
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Process dental claims accurately and efficiently.
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Answer member calls while meeting quality and daily production requirements.
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Make outbound calls to members and providers to gather information.
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Analyze and respond to requests for information regarding claims.
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Set challenging goals for personal and team performance.
Requirements
High School diploma or GED.
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Up to 12 months of dental claims processing experience in an insurance company or dental billing experience in a dental office.
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Telephone customer service experience.
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Strong interpersonal and communication skills.
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Ability to work in an environment with quality and production requirements.
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Ability to perform and work on multiple tasks simultaneously.
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Proficient in using technology and navigating within computer systems and applications.
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Must be able to work 8:15 a.m. - 5:00 p.m. onsite M-Th during training.
Nice-to-haves
Associate's degree in a relevant field.
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Dental terminology certificate or coursework in dentistry.
Benefits
Health insurance
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Dental insurance
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Vision insurance
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401(k) matching
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Opportunities for advancement
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