Entry Level Customer Service Representative

NOW is the perfect time to make a rewarding career change! Not sure you're where you want to be long term? Beginning of a new year is often times the best time to make a clean break and join a more rewarding career employer! Why Work With Us: Earn MORE $$! No Experience Needed!! Freedom To Do The Work You Love W/O Micro-Management! The Respect, Recognition & Rewards You Deserve! Tight Knit & Supportive Work Culture - Work W/People You Like! Career Growth and Advancement Note: We only have 1 position available to join our team, so Apply Now! Benefits Include: Full-Time, Year Round Work Schedule • ??8 to 5 Monday - Friday Work Week W/ Minimal Weekends • ??Flexibility To Plan Around Family Commitments • ??We Work Hard To Ensure You Get Paid Exceptionally Well and Help You Achieve A Better Work / Life Balance! Primary Responsibilities: • Greets customers warmly over the phone. • Maintains polite and professional communication via phone, e-mail, and mail. Ascertains problem or reason for calling. Acts as the company gatekeeper, ensuring that calls are directed to the appropriate person or department. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Resolves customer complaints via phone, email, mail or social media. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Opens and maintains customer accounts by recording account information. Cancels or upgrades accounts, as necessary. • Assists with placement of orders, refunds, or exchanges. Takes payment information and other pertinent information such as addresses and phone numbers for scheduling and return contact. • Informs customer of special deals and promotions. Sells products and services. Makes follow-up calls to gauge customer satisfaction, as needed. • Keeps records of customer interactions, processes customer accounts and files documents. • Understands the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician. • Provides all necessary information to field technicians. • Debriefs each call before dispatching the technician. • Organizes On-Call schedule for technicians. • Inputs leads into the computer system and relays information to system specialist as needed. • Performs other duties as assigned. Requirements: • No experience needed! • Advance communication and customer service skills • Clean background, ability to pass a drug test • GED or High School Diploma • Some experience in a general office environment • Ability to sit for long prolonged periods of time • Bi-lingual a plus but not required • Answer phone call on weekends as needed Apply Job!