Service Manager

At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world's transition to sustainable energy. Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand. Responsibilities • Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience • Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring • Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations • Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable • Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset • Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customer Requirements • Bachelor's degree or equivalent experience • Prior leadership experience in a service-focused industry; automotive expertise is not required • Experience leading teams and managing a diverse group of roles and responsibilities • Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities • Experience running complex processes using Lean or other techniques • Valid driver's license required Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction • Family-building, fertility, adoption and surrogacy benefits • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • LGBTQ+ care concierge services • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits • Company paid Basic Life, AD&D, short-term and long-term disability insurance • Employee Assistance Program • Sick and Vacation time (Flex time for salary positions), and Paid Holidays • Back-up childcare and parenting support resources • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance • Weight Loss and Tobacco Cessation Programs • Tesla Babies program • Commuter benefits • Employee discounts and perks program Apply Job!