Teller I {125th & Harlem} PT 20 Hours

About the position The Teller I position at TD involves working in a store location to deliver exceptional customer experiences while efficiently processing banking transactions. The role emphasizes accuracy, customer education on products and services, and adherence to compliance and security protocols. Responsibilities ? Execute TD's Brand promise to customers by delivering a Legendary Customer experience in the Store. , ? Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments efficiently. , ? Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers with high accuracy. , ? Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary. , ? Engage in lobby leadership by managing customer flow and welcoming customers. , ? Educate customers on self-service and digital banking options that meet their needs. , ? Conduct needs-based conversations to offer financial and digital solutions, referring customers to partners when necessary. , ? Make sound decisions and provide timely problem resolution, escalating complex issues to management. , ? Ensure compliance with operational activities according to company guidelines and regulations. , ? Verify customers' identities by following authentication policies and procedures. , ? Balance cash drawers, ATMs, and Teller Cash Dispensers as necessary. , ? Adhere to safe deposit box procedures and operations. , ? Maintain accountability for cash drawers and vaults, ensuring security at all times. , ? Ensure confidential customer information is securely stored throughout the day. , ? Follow dual control measures and security protocols to minimize potential loss. , ? Utilize bank tools and processes to detect and prevent fraud. , ? Complete all required training by established due dates. Requirements ? High school diploma or GED required. , ? 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service. , ? Ability to work during operating hours, including weekends, evenings, and holidays as scheduled. , ? Demonstrated customer service skills preferred. , ? Strong organizational skills and attention to detail. , ? Ability to function in a fast-paced and changing environment. , ? Excellent communication skills, with the ability to be concise, clear, and consistent. Nice-to-haves ? Experience in a customer service role. , ? Familiarity with banking products and services. Benefits ? Base salary and variable compensation/incentive awards. , ? Health and well-being benefits. , ? Savings and retirement programs. , ? Paid time off including Vacation PTO, Flex PTO, and Holiday PTO. , ? Banking benefits and discounts. , ? Career development opportunities. , ? Reward and recognition programs. Apply Job!