Remote Medical Receptionist
Duties:
Answer incoming calls and respond to patient inquiries in a professional and courteous manner
Monitor and verify appointment schedules
Resolve patient complaints or issues by investigating problems and finding appropriate solutions
Maintain patient records by updating account information and documenting interactions
Follow communication procedures, guidelines, and policies when handling customer interactions
Collect copays and outstanding balances at time of service.
Update patient's information in the EMR to ensure information is current and up to date.
Schedule appointments for patients
Respond and coordinate care responses through Klara
Qualifications: Minimum 1 year Medical Receptionist experience required Preferred experience with athenaOne EMR Preferred experience with Klara messaging Preferred experience with VOIP phone systems Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to multitask and prioritize tasks effectively
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.
**This position requires in-person training and has the potential to be remote.***
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