Customer Support Representative - Chat (Not Remote Position)
Position description:
Gubagoo, a subsidiary of Reynolds and Reynolds, is in search of a Customer Support Representative specializing in chat interactions to bolster our team. In this role, you will engage in online conversations with customers on behalf of our automotive dealer clients, aiming to positively represent their brand and convert conversations into leads that drive revenue.
Company Culture: Gubagoo cultivates a professional yet relaxed and enjoyable work environment. We are looking for individuals who exude positivity and energy, value exceptional customer service, and thrive in a technology-driven setting.
- Responsibilities:
- Engage and assist customers across various inquiries through online chat
- Deliver accurate information regarding products and services via chat
- Facilitate appointment scheduling by focusing on specific appointment details
- Collect customer contact information for lead generation and client evaluation
- Summarize customer interactions based on their specific needs for client consideration
- Develop and update a repository of knowledge on the latest products and services
- Available Shifts: Candidates must be available to work one of the following full-time shifts:
- 7:00 AM 3:30 PM (Off on Sundays and Mondays)
- 10:00 AM 6:30 PM (Off on Sundays and Wednesdays)
- 12:00 PM 8:30 PM (Off on Sundays and Tuesdays)
Requirements: During the first week of employment, able to work Tuesday to Saturday, 10:00 AM 6:30 PM for training, before transitioning to the assigned shift Previous retail customer service or automotive industry experience is advantageous but not mandatory Proficiency in basic internet and Windows-based computer operations Strong multitasking skills are preferred, gaming experience is a plus Positive and professional attitude Exceptional written and verbal communication skills Adaptability to change and a preference for a fast-paced work environment
Benefits:
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
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