REMOTE Customer Service Representative - TRICARE
Hiring multiple TRICARE - Customer Service Reps for a Remote position.
Remote Call Center CSR Role
Healthcare experience a plus
TRICARE experience a plus
Military ties a plus!
Schedule will be 8 hours between 7am pacific to 5pm Mountain time
Pay varies by State
$18.25hr - $22.00hr
PLUS an extra health and wellness fringe benefit of $4.57hr
Job Summary
Our client is proud to be on a mission to serve our nations heroes. In this critical role, you will be in the front-lines facilitating our military populations health care needs by providing outstanding customer service in a fast-paced Contact Center. You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments. Combine your passion for our military community with your proven customer service skills in this mission to serve those who serve.
Key Responsibilities
Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence.
Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact
Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls.
Document customer interactions and cases in a customer relationship management (CRM) system.
Participates in continuous training in order to become fully proficient in resolving all customer inquiries
Regular and consistent attendance
Working Conditions
Ability to cover any work shift
Ability to work overtime, if needed
Onsite: Works within a standard office environment
Remote: Private and secure work space and work station with high speed internet is required.
Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phone
Education & Experience
Required
High School diploma or GED
U.S. Citizenship
Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
At least two years of professional work experience in a customer service environment
Excellent verbal and writing skills.
Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment.
Preferred
TRICARE customer service experience
Contact center experience to include call center chat messaging
Military connectedness
Competencies
Technical Skills
Proficient data entry skills; ability to meet daily call and chat requirements.
Team-Building / Team Player
Influence the actions and opinions of others in a positive direction and build group commitment.
Organizational Skills
Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
Information Management
Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
High Intensity Environment
Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.
Empathy / Customer Service
Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.
Coping / Flexibility
Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
Computer Literacy
Ability to function in a multi-system Microsoft environment using Word, Outlook, Intranet, the Internet, and department software applications.
Communication / People Skills
Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Commitment to Task
Ability to conform to established policies and procedures; exhibit high motivation.
Please apply today!
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