Voice Modernization Project Specialist - Remote with travel- Domestic 50%-75%

Position : Voice Modernization Project Specialist - Remote with travel- Domestic 50%-75% Location : Franklin Lakes, NJ Duration : 9 Months Total Hours/week : 40.00 1st Shift Client : Medical Devices Company Job Category : IT Level of Experience : Senior Level Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT) Remote with travel- Domestic 50%-75% Location: United States (Remote) w/ 50-75% Travel (there may be some international travel expected to Canada / LATAM - however most will be US based). Job Description Key Responsibilities: • Lead telephony modernization efforts on a per site basis from start of discovery to sunsetting of the legacy telephony systems. • Conduct thorough assessments of existing telephony workloads in various locations, identifying current systems and configurations. • Collaborate with stakeholders to gather and document voice requirements, ensuring alignment with business needs and objectives. • Develop and execute a comprehensive technology transition plan from Cisco and Avaya telephony systems to Microsoft Teams enterprise voice. • Engage with the Genesys Contact Center team where applicable for advanced contact center workloads and technology migrations to Genesys. • Manage the implementation of Microsoft Teams calling plans or direct routing, ensuring seamless integration and minimal disruption to business operations. • Provide technical expertise and support throughout the transition process, addressing any issues or challenges that arise. • Conduct training sessions and create documentation to support end-users and administrators in using the new telephony systems. • Monitor and evaluate the performance of the new voice systems and the project processes, making recommendations for improvements as needed. • Work closely with the various technology groups to ensure successful deployment and adoption of the Microsoft Teams enterprise voice. Qualifications • Bachelor's degree in Information Technology, Telecommunications, or a related field. • Proven experience in telephony systems, particularly with Cisco and Avaya. • Strong knowledge of Microsoft Teams enterprise voice, including calling plans and direct routing. • Excellent project management skills, with the ability to manage multiple tasks and priorities effectively. • Strong analytical and problem-solving skills, with a keen attention to detail. • Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams. • Ability to adapt to changing technologies and stay current with industry trends. Preferred Qualifications • Certifications in Cisco, Avaya, or Microsoft Teams. • Experience in large-scale telephony system migrations. • Familiarity with network infrastructure and VoIP technologies. Apply Job!